[Using Sakai] [WG: End-User Support] Where to find contact information for Schools' Sakai Documentation/Support

[Steve Lonn]

Those are great Mathieu!

Amber, you can also find a whole host of resources and URLs to custom  
help docs among other shared resources at the home page for the End  
User Support Working Group:

http://sakai.berkeley.edu/confluence/display/ESUP/End-User+Support+Working+Group

There was a discussion within the End User Support group some time ago  
about sharing video tutorial materials. Information on that group can  
be found here:

http://sakai.berkeley.edu/confluence/pages/viewpage.action?pageId=22511670

(note the above URL is only while Confluence is being upgraded. After  
the upgrade, replace sakai.berkeley.edu with  
confluence.sakaiproject.org)

Hope that helps!
--Steve
--------------------------------------------------------------
Steve Lonn - CTools / Sakai Staff
Graduate Student Research Assistant
Usability, Support, and Evaluation (USE) Lab
Digital Media Commons, Duderstadt Center
University of Michigan

Email:  slonn at umich.edu
Phone:  (734) 615-4333
AIM: simchasl  /  MSN: stevelonn at hotmail.com
--------------------------------------------------------------






On Jun 29, 2009, at 4:38 PM, Plourde, Mathieu wrote:

> Hi Amber,
>
> You are welcome to use whatever you want from our sites:
>
> http://www.udel.edu/sakai/training/gettingstarted/index.html
>
> https://sakai.udel.edu/portal/help/main
>
> http://www.udel.edu/udlms/
>
> You might be particularly interested in our Basics of Sakai  
> documentation and Tasks list.
>
> http://www.udel.edu/sakai/training/faculty/basics_faculty.html
>
> http://www.udel.edu/sakai/training/faculty/tasks.html
>
> Identify the resources you’re interested in and I’ll bundle the  
> source files together for you.
>
> I’m about to change the © to a “Creative Commons Attribution  
> Share Alike” license for all our stuff, so as long as we get some  
> sort of attribution or link back, it’s all good.
>
> Best Regards,
>
> =================================
>
> Mathieu Plourde, MBA
> Project Leader, LMS/Instructional Designer
> IT-User Services
> mathieu at udel.edu
>
> =================================
>
> TOP LINKS:
>
> Technology Troubleshooting: http://www.udel.edu/help
> Sakai at UD Support and Training: http://www.udel.edu/sakai/training
>
> =================================
>
> ACADEMIC TECHNOLOGY SERVICES (ATS): http://www.ats.udel.edu/
>
> ATS brings together outstanding IT resources and support for  
> teaching, presentations, instructional technology development  
> projects, and a faculty community of practice. ATS is located on the  
> second floor of East Hall. Faculty members wishing to schedule a  
> consultation should call 302-831‐0640 to make an appointment.
>
> =================================
>
> From: end-user-support-bounces at collab.sakaiproject.org [mailto:end-user-support-bounces at collab.sakaiproject.org 
> ] On Behalf Of Amber D. Evans
> Sent: Monday, June 29, 2009 4:14 PM
> To: sakai-user at collab.sakaiproject.org; end-user-support at collab.sakaiproject.org
> Subject: [WG: End-User Support] Where to find contact information  
> for Schools' Sakai Documentation/Support
>
> Hello,
>
> To cover my bases, I've cross-posted to both sakai-user and end-user- 
> support.  I apologize for duplicates you may receive.  Although I've  
> been "lurking" on and reading the listservs for awhile, I'm still  
> not sure if I sent this request to the right place, so please let me  
> know who/where else I should send this email if necessary.
>
> I am the current Training and Documentation Coordinator at Virginia  
> Tech.  We currently use Sakai (we call it Scholar) and are in the  
> middle of making a transition from Blackboard to Sakai.  In order to  
> meet the high demand for training and support services, I have been  
> researching the Sakai Project documentation page (at http://www.sakaiproject.org/portal/site/sakai-documentation) 
>  for some time now.  Again, I came across the many online video  
> tutorials.
>
> I was wondering if any of the schools listed would be willing to:  
> (1) share the original Adobe Captivate or Camtasia raw files with me  
> and my team, (2) allow us to reuse/repurpose the videos prefaced  
> with our own splash screen, and/or (3) what kind of acknowledgment  
> (if any) would be required in or as part of the videos if we were  
> able to reuse video materials.  Any response (yay, nay, or  
> negotiable) regarding this matter directly to me (atadevans at vt.edu)  
> would be greatly appreciated.  (Perhaps we have something in return  
> we can exchange with you?)
>
> Also, I'm wondering if someone (or somewhere on the SakaiProject.org  
> Documentation page) is there be a list of emails or contact pages  
> for the various Sakai support teams at each of the schools providing  
> documentation/training/support?  If there is a better way to get in  
> touch with other instructional designers, tech writers, or trainers,  
> (other than the list-servs) I'd like to know that as well, too.
>
> Thanks in advance to any replies that come my way.
>
> Sincerely,
> Amber D. Evans
>
> Training and Documentation Coordinator, Online Course Systems (OCS)
> = = =
> Learning Technologies, Virginia Tech, 1220B Torgersen Hall (0292),  
> Blacksburg, VA 24061
> 540.231.8053  |  adevans at vt.edu  |  http://amsdiane.blogspot.com/
> = = =
> "Non scholae sed vitae discimus"  ("We learn not for school but for  
> life")  -Seneca
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