[Building Sakai] Turnitin issue with new users

[Bryan Bakotich]

Hi all,

We have seen quite a few errors while submitting papers to Turnitin
recently. The error listed in the database is this:

*Submission Error: There was an error building up the user session data to
submit the paper.  Please verify the user information being used.(250)*

The first time we ever saw this error was at the beginning of this March.
Since then we've seen it 60+ times. I can reproduce this error by submitting
an attachment to a Turnitin assignment as a student that has never used
Turnitin before. If I set the status of the records back to 1 and try to
submit them a second time it works fine. So the issue seems to have to do
with the user being created with the web service call to Turnitin.

I have contacted our Turnitin rep and worked back and forth with an engineer
for a while and was unable to modify the webservice calls to make this error
go away. They told me to use a session-id in the api calls and that should
fix the issue. After that didn't work I sent them all the information from
the calls that were being made and this is what they told me:

*It  appears that the join class call is happening before the database has
had a chance to propagate the information from the master to the slave
databases from the create user call, even while using the session id.  I'll
let you know if we discover anything.  Sorry I don't have anything more
concrete for you right now.*

The only other suggestion they gave me was putting a delay in between the
join class call and the submit paper call. Has anyone else run into this
issue recently and is there a solution to it other than a delay or should I
just put in a 3-5 second delay like they suggested? Thanks for any help.

-Bryan

-- 
Bryan Bakotich
Open Source Implementation Specialist
Digital Media Center, Information & Technology Services
Pacific Lutheran University
Tacoma, WA 98447-0013
Phone: 253-536-5021
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