[Building Sakai] Turnitin issue with new users

[Earle Nietzel]

Hi Bryan,

We've run into the same issue and have been chatting with Turnitin but they
have not shared as much data with us as they have with you.

I appreciate your sharing and detailed explanation.

IMHO at this point it seems to be a turnitin issue with their back end
systems.

I would be in favor of an approach where we would check for this condition
and simply retry the same transaction at a later date. I think the way it
works now is that it is marked as an error and never gets retried.

Earle


On Fri, Apr 8, 2011 at 5:51 PM, Bryan Bakotich <bakotibj at plu.edu> wrote:

> Hi all,
>
> We have seen quite a few errors while submitting papers to Turnitin
> recently. The error listed in the database is this:
>
> *Submission Error: There was an error building up the user session data to
> submit the paper.  Please verify the user information being used.(250)*
>
> The first time we ever saw this error was at the beginning of this March.
> Since then we've seen it 60+ times. I can reproduce this error by submitting
> an attachment to a Turnitin assignment as a student that has never used
> Turnitin before. If I set the status of the records back to 1 and try to
> submit them a second time it works fine. So the issue seems to have to do
> with the user being created with the web service call to Turnitin.
>
> I have contacted our Turnitin rep and worked back and forth with an
> engineer for a while and was unable to modify the webservice calls to make
> this error go away. They told me to use a session-id in the api calls and
> that should fix the issue. After that didn't work I sent them all the
> information from the calls that were being made and this is what they told
> me:
>
> *It  appears that the join class call is happening before the database has
> had a chance to propagate the information from the master to the slave
> databases from the create user call, even while using the session id.  I'll
> let you know if we discover anything.  Sorry I don't have anything more
> concrete for you right now.*
>
> The only other suggestion they gave me was putting a delay in between the
> join class call and the submit paper call. Has anyone else run into this
> issue recently and is there a solution to it other than a delay or should I
> just put in a 3-5 second delay like they suggested? Thanks for any help.
>
> -Bryan
>
> --
> Bryan Bakotich
> Open Source Implementation Specialist
> Digital Media Center, Information & Technology Services
> Pacific Lutheran University
> Tacoma, WA 98447-0013
> Phone: 253-536-5021
>
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