[Building Sakai] Course site maintainer unable to email class mailing list

[Brian Griffith]

Thanks for the suggestions.  Turns out we had some bad data in LDAP, so
findUsersByEmail() wasn't returning anybody.


On Wed, Nov 3, 2010 at 9:31 AM, Matthew Jones <jonespm at umich.edu> wrote:

> Is he trying to mail mailarchive from an external mail client? We've had
> cases in the past where the email doesn't exactly match (case-sensitive) the
> email that the user has on their client tool (like outlook or mail.app).
> Mailarchive makes a call into the provider with findUsersByEmail() and if
> the client has something like USERNAME at example.edu it probably won't match
> and come up as unauthorized. The user has to change their email in their
> mail client, or just set the site to accept mail from everyone.
>
> On Wed, Nov 3, 2010 at 12:24 PM, Brian Griffith <griffibw.sakai at gmail.com>wrote:
>
>> We have a professor who is unable to email his course site participants.
>> We have double checked the following:
>>
>> He IS a member of the site
>> He has the maintainer role
>> When I log in as him, I see that his email address is allowed to send
>> emails to the list (I had two other people verify this, just in case my
>> contacts were foggy)
>> His "from" address is set correctly and coming through correctly
>>
>> Additionally, it fails from multiple email clients.  While not surprising,
>> this would seem to at least eliminate a client issue.
>>
>> Here is what we are seeing in the logs (usernames redacted):
>>
>> In /home/sakai/sakaiData/logs/james-2010-11-02.log:
>> 02/11/10 16:14:01 INFO  smtpserver: Successfully spooled mail from
>> username at whitman.edu for [JPNS_105_A_F10 at cleo.whitman.edu]
>> So it looks like the Java mail server (James) received it.
>>
>> In /home/sakai/apache-tomcat-5.5.30/logs/catalina.out:
>> 2010-11-02 16:14:01,606  INFO default Worker #6
>> org.sakaiproject.james.SakaiMailet - <
>> 4238ADB0-2615-47F8-8EBE-97739AF0265C at whitman.edu> : mail rejected: from:
>> username at whitman.edu not authorized for site: JPNS_105_A_F10
>>
>>
>> We appreciate any direction or ideas anybody might have for continued
>> troubleshooting.
>>
>> Thanks,
>>
>> Brian Griffith
>> Whitman College
>>
>>
>> _______________________________________________
>> sakai-dev mailing list
>> sakai-dev at collab.sakaiproject.org
>> http://collab.sakaiproject.org/mailman/listinfo/sakai-dev
>>
>> TO UNSUBSCRIBE: send email to
>> sakai-dev-unsubscribe at collab.sakaiproject.org with a subject of
>> "unsubscribe"
>>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://collab.sakaiproject.org/pipermail/sakai-dev/attachments/20101104/13e23164/attachment.html