[Deploying Sakai] Ask the community: Your institution and Sakai bug reports

[Stephen Marquard]

Our Sakai does generate bug reports, which we parse into a separate database from which we generate summaries with click-through to detailed info. Code for the tools which do this is here:

http://source.cet.uct.ac.za/svn/sakai/dashboard/bugs/

We don't generally follow up with individual users, but typically investigate new bugs that crop up or appear to be affecting lots of users.

Regards
Stephen

________________________________________
From: production-bounces at collab.sakaiproject.org [production-bounces at collab.sakaiproject.org] on behalf of Shawn Foster [sfoster9 at uwo.ca]
Sent: 30 January 2015 07:45 PM
To: sakai-user at collab.sakaiproject.org Server; production at collab.sakaiproject.org; sakai-dev at collab.sakaiproject.org Developers
Subject: [Deploying Sakai] Ask the community: Your institution and Sakai bug    reports

Some questions about Sakai bug reports:

1. Does your instance of Sakai generate bug reports?

2. How does your institution deal with bug reports generated from Sakai?

3. Does someone at your institution read/monitor the bug report email?

4. Do you follow up with your users who leave comments?

5. Do you follow up with your users who don't leave comments but who
cause a bug report?

Thanks for your opinions and anecdotes,
-Shawn

--
Shawn Foster
eLearning Technology Support and Application Development
Information Technology Services
Western University
London, Ontario, Canada
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