[Deploying Sakai] Sakai Tier 1 Knowledgebase

[Berg, Alan]

Very good point,

And it goes without saying that I am also interested in getting any Knowledge base somewhere where everyone can re-use and add additions. Somewhere like subversion.

Alan

Alan Berg
QA Director - The Sakai Foundation

Senior Developer / Quality Assurance
Group Education and Research Services
Central Computer Services
University of Amsterdam

http://home.uva.nl/a.m.berg
________________________________
From: production-bounces at collab.sakaiproject.org [production-bounces at collab.sakaiproject.org] on behalf of James Campbell (Staff) [jcampbell at ubalt.edu]
Sent: 13 December 2010 20:48
To: production at collab.sakaiproject.org
Subject: [Deploying Sakai] Sakai Tier 1 Knowledgebase

Hello,

Greetings from the University of Baltimore!  UB is actively configuring and testing Sakai 2.7.1 for our initial go-live for Summer 2010, and we are evaluating options for Tier 1 helpdesk support.  We anticipate having 5,000 online learners next fall, and we need to have a Tier 1 helpdesk infrastructure in place to provide 24x7 support to our students and faculty.  Are any in the community willing to share their knowledgebase/wiki/expert system dump with us so we can have a strong foundation in adapting and maintaining our own?  Thanks for any assistance,

Jim Campbell
Systems Analyst
University of Baltimore
Office of Technology Services
(410) 837-5077

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