[cle-release-team] something is up with the Jira workflow

[Aaron Zeckoski]

No sarcasm intended on my part, but in the situation you describe, it
sounds like reopening is the right approach (i.e. is the same bug but
you are just going with a new fix if I understood it correctly).

-AZ


On Tue, Oct 30, 2012 at 4:39 PM, Steve Swinsburg
<steve.swinsburg at gmail.com> wrote:
> Qa verified the fix, and even though it worked, it was the wrong fix.
>
> I'll open a new ticket because I was able to extract the course if action I needed from the sarcastic overtones.
>
> Cheers
>
>
> Sent from my iPhone
>
> On 30/10/2012, at 23:22, Aaron Zeckoski <azeckoski at unicon.net> wrote:
>
>> The workflow doesn't allow verified tickets (i.e. tickets which were
>> QAed and approved as working) to be reopened because that makes
>> logical sense. There should be almost no situation where the right
>> course of action is to reopen a ticket which QA verified as working.
>> This is why the workflow makes that hard.
>>
>> It is like the system is trying to tell you that you should consider
>> another action like opening a new ticket and linking to the verified
>> one instead.
>>
>> -AZ
>>
>>
>> On Tue, Oct 30, 2012 at 8:19 AM, Beth Kirschner <bkirschn at umich.edu> wrote:
>>> Unfortunately you need to close the ticket before you can re-open it. The workflow could use some tweaking :-(
>>>
>>> - Beth
>>>
>>> On Oct 28, 2012, at 9:34 AM, Steve Swinsburg wrote:
>>>
>>>> Hello,
>>>>
>>>> Something is up with the Jira workflow. Why can't I reopen this ticket? See screenshot. Reopen is not in the 'More Actions' either.
>>>> https://jira.sakaiproject.org/browse/PRFL-773
>>>>
>>>> thanks,
>>>> Steve
>>>> <Screen Shot 2012-10-29 at 12.32.40 AM.png>_______________________________________________
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>>>
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>>
>>
>>
>> --
>> Aaron Zeckoski - Software Architect - http://tinyurl.com/azprofile
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-- 
Aaron Zeckoski - Software Architect - http://tinyurl.com/azprofile