[cle-release-team] something is up with the Jira workflow

[Steve Swinsburg]

Qa verified the fix, and even though it worked, it was the wrong fix. 

I'll open a new ticket because I was able to extract the course if action I needed from the sarcastic overtones. 

Cheers


Sent from my iPhone

On 30/10/2012, at 23:22, Aaron Zeckoski <azeckoski at unicon.net> wrote:

> The workflow doesn't allow verified tickets (i.e. tickets which were
> QAed and approved as working) to be reopened because that makes
> logical sense. There should be almost no situation where the right
> course of action is to reopen a ticket which QA verified as working.
> This is why the workflow makes that hard.
> 
> It is like the system is trying to tell you that you should consider
> another action like opening a new ticket and linking to the verified
> one instead.
> 
> -AZ
> 
> 
> On Tue, Oct 30, 2012 at 8:19 AM, Beth Kirschner <bkirschn at umich.edu> wrote:
>> Unfortunately you need to close the ticket before you can re-open it. The workflow could use some tweaking :-(
>> 
>> - Beth
>> 
>> On Oct 28, 2012, at 9:34 AM, Steve Swinsburg wrote:
>> 
>>> Hello,
>>> 
>>> Something is up with the Jira workflow. Why can't I reopen this ticket? See screenshot. Reopen is not in the 'More Actions' either.
>>> https://jira.sakaiproject.org/browse/PRFL-773
>>> 
>>> thanks,
>>> Steve
>>> <Screen Shot 2012-10-29 at 12.32.40 AM.png>_______________________________________________
>>> cle-release-team mailing list
>>> cle-release-team at collab.sakaiproject.org
>>> http://collab.sakaiproject.org/mailman/listinfo/cle-release-team
>> 
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> 
> 
> 
> -- 
> Aaron Zeckoski - Software Architect - http://tinyurl.com/azprofile