[cle-release-team] something is up with the Jira workflow

[Steve Swinsburg]

Yep thats it, same bug, new fix.

So I shall close and reopen then.

cheers,
Steve

On 31/10/2012, at 9:30 AM, Aaron Zeckoski <azeckoski at unicon.net> wrote:

> No sarcasm intended on my part, but in the situation you describe, it
> sounds like reopening is the right approach (i.e. is the same bug but
> you are just going with a new fix if I understood it correctly).
> 
> -AZ
> 
> 
> On Tue, Oct 30, 2012 at 4:39 PM, Steve Swinsburg
> <steve.swinsburg at gmail.com> wrote:
>> Qa verified the fix, and even though it worked, it was the wrong fix.
>> 
>> I'll open a new ticket because I was able to extract the course if action I needed from the sarcastic overtones.
>> 
>> Cheers
>> 
>> 
>> Sent from my iPhone
>> 
>> On 30/10/2012, at 23:22, Aaron Zeckoski <azeckoski at unicon.net> wrote:
>> 
>>> The workflow doesn't allow verified tickets (i.e. tickets which were
>>> QAed and approved as working) to be reopened because that makes
>>> logical sense. There should be almost no situation where the right
>>> course of action is to reopen a ticket which QA verified as working.
>>> This is why the workflow makes that hard.
>>> 
>>> It is like the system is trying to tell you that you should consider
>>> another action like opening a new ticket and linking to the verified
>>> one instead.
>>> 
>>> -AZ
>>> 
>>> 
>>> On Tue, Oct 30, 2012 at 8:19 AM, Beth Kirschner <bkirschn at umich.edu> wrote:
>>>> Unfortunately you need to close the ticket before you can re-open it. The workflow could use some tweaking :-(
>>>> 
>>>> - Beth
>>>> 
>>>> On Oct 28, 2012, at 9:34 AM, Steve Swinsburg wrote:
>>>> 
>>>>> Hello,
>>>>> 
>>>>> Something is up with the Jira workflow. Why can't I reopen this ticket? See screenshot. Reopen is not in the 'More Actions' either.
>>>>> https://jira.sakaiproject.org/browse/PRFL-773
>>>>> 
>>>>> thanks,
>>>>> Steve
>>>>> <Screen Shot 2012-10-29 at 12.32.40 AM.png>_______________________________________________
>>>>> cle-release-team mailing list
>>>>> cle-release-team at collab.sakaiproject.org
>>>>> http://collab.sakaiproject.org/mailman/listinfo/cle-release-team
>>>> 
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>>> 
>>> 
>>> 
>>> --
>>> Aaron Zeckoski - Software Architect - http://tinyurl.com/azprofile
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> 
> 
> 
> -- 
> Aaron Zeckoski - Software Architect - http://tinyurl.com/azprofile