[cle-release-team] something is up with the Jira workflow

[Aaron Zeckoski]

The workflow doesn't allow verified tickets (i.e. tickets which were
QAed and approved as working) to be reopened because that makes
logical sense. There should be almost no situation where the right
course of action is to reopen a ticket which QA verified as working.
This is why the workflow makes that hard.

It is like the system is trying to tell you that you should consider
another action like opening a new ticket and linking to the verified
one instead.

-AZ


On Tue, Oct 30, 2012 at 8:19 AM, Beth Kirschner <bkirschn at umich.edu> wrote:
> Unfortunately you need to close the ticket before you can re-open it. The workflow could use some tweaking :-(
>
> - Beth
>
> On Oct 28, 2012, at 9:34 AM, Steve Swinsburg wrote:
>
>> Hello,
>>
>> Something is up with the Jira workflow. Why can't I reopen this ticket? See screenshot. Reopen is not in the 'More Actions' either.
>> https://jira.sakaiproject.org/browse/PRFL-773
>>
>> thanks,
>> Steve
>> <Screen Shot 2012-10-29 at 12.32.40 AM.png>_______________________________________________
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>
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-- 
Aaron Zeckoski - Software Architect - http://tinyurl.com/azprofile