[cle-release-team] How to ask a question to our JIRA hosting guys?

[Anthony Whyte]

See the following names below, sent to the infrastructure list last April.  Each Sakai peep listed including yourself can email wush with requests.  

>> can an email support at wush.net with requests regarding your account.

You should create an account and file a ticket:

> Basic details
> URL: https://support.wush.net/
> 
> Account info
> Repository name: Sakai Project


Begin forwarded message:

> From: Anthony Whyte <arwhyte at umich.edu>
> Date: April 1, 2012 8:08:29 PM EDT
> To: infrastructure at collab.sakaiproject.org
> Subject: Fwd: [infrastructure] Looking for a few good admins
> 
> Wush has added the following names to our account profile.  You can all now file tickets at support.wush.net.
> 
> 
>> Matthew Jones <matthew at longsight.com>
>> Sam Ottenhoff <ottenhoff at longsight.com>
>> Aaron Zeckoski <azeckoski at unicon.net>
>> David Horwitz <david.horwitz at uct.ac.za>
>> Swinsburg Steve <steve.swinsburg at gmail.com>
>> Maurer Christopher <chmaurer at iupui.edu>

>> Basic details
>> URL: https://support.wush.net/
>> 
>> Account info
>> Repository name: Sakai Project
> 
> 
> 
> 
> Begin forwarded message:
> 
>> From: "Michael Ching" <support at wush.net>
>> Date: April 1, 2012 10:17:28 AM HST
>> To: arwhyte at umich.edu
>> Cc: chmaurer at iupui.edu
>> Subject: [#PVY-547050]: Adding addition Sakai Community contacts
>> Reply-To: support at wush.net
>> 
>> These contacts have been added to your account profile, so they can email support at wush.net with requests regarding your account.
>> 
>> Ticket Details
>> ===================
>> Ticket ID: PVY-547050
>> Department: Support
>> Priority: Normal
>> Status: Closed
> 
> Begin forwarded message:
> 
>> From: Anthony Whyte <arwhyte at umich.edu>
>> Date: April 1, 2012 5:28:02 AM HST
>> To: Matthew Jones <matthew at longsight.com>
>> Cc: infrastructure at collab.sakaiproject.org
>> Subject: Re: [infrastructure] Looking for a few good admins
>> 
>> Good man.
>> 
>> Matthew Jones <matthew at longsight.com>
>> 
>> I just press ganged the following hearty souls.  Any one else?
>> 
>> Sam Ottenhoff <ottenhoff at longsight.com>
>> Aaron Zeckoski <azeckoski at unicon.net>
>> David Horwitz <david.horwitz at uct.ac.za>
>> Swinsburg Steve <steve.swinsburg at gmail.com>
>> Maurer Christopher <chmaurer at iupui.edu>
>> 
>> Basic details
>> URL: https://support.wush.net/
>> 
>> Account info
>> Repository name: Sakai Project
>> 
>> I'll let you know when they have added each of you to their system
>> 
>> Anth
>> 
>> 
>> 
>> On Apr 1, 2012, at 5:20 AM, Matthew Jones wrote:
>> 
>>> I'd file them when needed Anthony, 
>>> 
>>> Thanks for your help getting this upgraded and this current issue resolved.
>>> 
>>> On Sun, Apr 1, 2012 at 11:17 AM, Anthony Whyte <arwhyte at umich.edu> wrote:
>>> We should provide wush with additional admins who can file Jira/Confluence tickets should I be unavailable.  Who would like to step forward and join in the fun?
>>> 
>>> Cheers,
>>> 
>>> Anth
>>> _______________________________________________
>>> infrastructure mailing list
>>> infrastructure at collab.sakaiproject.org
>>> http://collab.sakaiproject.org/mailman/listinfo/infrastructure
>>> 
>> 
>> _______________________________________________
>> infrastructure mailing list
>> infrastructure at collab.sakaiproject.org
>> http://collab.sakaiproject.org/mailman/listinfo/infrastructure
> 






On Jul 19, 2012, at 2:18 PM, Aaron Zeckoski wrote:

> I want to ask our JIRA hosting provider to run a query to update the
> sequence of our issue statuses as per this:
> https://jira.atlassian.com/browse/JRA-5189
> 
> The status I want to move in front of Open is: "Awaiting Review" id=10024
> 
> The SQL should be something like:
> update issuestatus set SEQUENCE=2 where pname='Open'
> update issuestatus set SEQUENCE=1 where id='10024'
> 
> (though that will depend on the sequence value set for the other status'.)
> 
> Anyone know how to get in tough with those guys?
> Is there a way to open a ticket with them maybe?
> -AZ
> 
> 
> -- 
> Aaron Zeckoski - Software Architect - http://tinyurl.com/azprofile

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