[sakai2-tcc] Proposal for Awaiting Review Jira tickets

[Neal Caidin]

I think the intent is that if someone actually reviews it, then it sould go through the "ladder". Either resolve it or open it.  A common case is not enough information, and need to email the reporter or comment on the ticket. 

Should it go to Open status? Or stay awaiting review until clarified?

-- Neal



On Apr 17, 2013, at 2:02 PM, Matthew Jones <matthew at longsight.com> wrote:

> I believe the idea back when "Awaiting Review" was created was to be able to tell when someone did look at it. The person it's assigned to doesn't matter. Like you said CLE Team essentially is the same as Unassigned. In many cases even if it's assigned to someone, it's often the same as unassigned. (Because someone will pick something up, and never get the time to work on it)
> 
> I'm sure there's a few exceptions, but 8 actual people have over 30 tickets assigned to them on the SAK project.
> 
> So I'm not too sure what this proposal is. When do you want to remove Awaiting Review to Open? Immediately? When an actual person actual looks at them? The ladder is supposed to be how it works now. Either mark it as Open or mark it as Resolved (Won't Fix, No Resources, Duplicate, etc)
> 
> 
> 
> On Wed, Apr 17, 2013 at 12:55 PM, Neal Caidin <nealcaidin at sakaifoundation.org> wrote:
> Hey all,
> 
> At the TCC - CLECC meeting we discussed the Jira Triage process and that many Jiras are being looked at but their status is not being changed from Awaiting Review/Unassigned. This makes it difficult to filter on ones that have *really* never been looked at. (I am keeping track with a local spreadsheet btw, so I should be able to identify Jiras which were assigned but never moved out of this state and get this fixed at some point.)
> 
> Proposal
> -----------------
> So the proposal, in a nutshell, is move Awaiting Review tickets to Open status, after you have reviewed them, and to leave tickets unassigned unless you know that the person/group to which they are going to be assigned will take action on the ticket.
> 
> 
> A little more detail
> -----------------------------
> Open tickets do not need to be assigned. In general, a ticket should not be assigned unless the assignee has agreed that they will work on the ticket. An exception might be tickets which are candidates for the CLE release team. CLE release team tickets do get attention.
> 
> Clock starts today, so lazy consensus would complete by Monday at 1 pm Eastern Daylight, as the crow flies or the cow moos, or something like that.
> 
> Cheers,
> 
> Neal Caidin
> 
> Sakai CLE Community Coordinator
> nealcaidin at sakaifoundation.org
> Skype: nealkdin
> AIM: ncaidin at aol.com
> 
> 
> 
> 
> 
> 
> _______________________________________________
> sakai2-tcc mailing list
> sakai2-tcc at collab.sakaiproject.org
> http://collab.sakaiproject.org/mailman/listinfo/sakai2-tcc
> 
> 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://collab.sakaiproject.org/pipermail/sakai2-tcc/attachments/20130417/f7d4f2c9/attachment.html