[Using Sakai] Help Files

[Lorna Stolarchuk]

 Hello all:

Apologies for cross-postings.

I
was reviewing some of your Sakai sites for an assessment of how "Help
and Support" files have been deployed.  I've seen some creative and
inventive ways of providing support, and am interested in exploring
that further.

I
hope there are some out there, who would be willing to share your
effective practices with me?  You can email me off list if that's
easier (lorie at uwindsor.ca) as I'd be happy to summarize and share with the list.  

Here are some of the topics I'm interested in:
 What
infrastructure have you found to be effective to maintain your Sakai
support documentation for instructors?  (e.g. Wiki, database, extra pdf
conversion software, wizards to create documents on demand, etc.)   Do
you maintain a separate public website to house your help files for
instructors, or do you use the inline help files made public, or use
another option not mentioned?   What
do you find is the most useful and frequently used support
documentation?  (multi-media files e.g. videos, podcasts, pdf creations
of single support documents, in-line web pages, custom search options,
etc.)   Other option(s) not mentioned  Thanks in advance for your time and consideration.

regards,
Lorie
_____________________________________________
Lorie Stolarchuk, B.C.S., M.B.A.
Learning Technology Trainer
Centre for Teaching and Learning
University of Windsor
Email:    lorie at uwindsor.ca
Phone:  519-253-3000 ext. 3050
Fax:       519-971-3693
___________________________

 regards,
Lorie
_____________________________________________
Lorie Stolarchuk, B.C.S., M.B.A.
Learning Technology Trainer
Centre for Teaching and Learning
University of Windsor
Email:    lorie at uwindsor.ca
Phone:  519-253-3000 ext. 3050
Fax:       519-971-3693

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