[sakai-pmc] [sakai-core-team] Negative feedback about Sakai

[Charles Hedrick]

On the issue itself: I checked Moodle, Blackboard and Canvas, and if there’s a reasonable way to move several items between folders I don’t see it. The copy / paste metaphor is surely not that foreign. It’s one of two ways to move stuff around in the Mac Finder, after all.

It would make sense, however, to go through our tools finding places where things can be moved and standardize on a single drag and drop interface. We still have a few places with up and down icons I think. For resources, however, I’d certainly want to keep the copy/paste approach as well. 

Sakai 11 is moving to a nice new skin. I wonder whether for 12 it would be possible to come up with UI guidelines for tools themselves and start moving at least some of the tools to it.



> On Jan 13, 2015, at 10:44 AM, Diego del Blanco Orobitg <diego.delblanco.sakai at gmail.com> wrote:
> 
> I think your answer is really good.  Start saying the we appreciate all the feedback becuase it helps to improve the system and ask for suggestions or ideas about how the system should work in a better way.   That's the right way to answer this kind of questions. As twitter is short maybe suggest him to write to some email explaining all, becuase give a detailed explanation in twitter is not easy.
> 
> I can help with these messages too if you want. 
> 
> Diego
> 
> 2015-01-13 7:45 GMT-07:00 Neal Caidin <neal.caidin at apereo.org <mailto:neal.caidin at apereo.org>>:
> Hi PMC,
> 
> On the Apereo Twitter account we received the following tweet:
> 
> "Sakai is an interaction design nightmare. What were you thinking with that impossible "Move" function? #courseprephell"
> 
> From what I have read/heard, it is a good idea to respond to negative tweets in a positive, authentic and open way.  I expect if we are successful in expanding our social media presence we are likely to see more of these kinds of tweets and comments. First question, what is the best response for the tweet? I assume he means the Move function on Resources (because I cannot think of any other area with a Move). Does that sound right?  If so, I'm surprised he considers Move a nightmare, because to me it seems pretty reasonable (though, I'm sure that there are better ways).
> 
> My inclination would be a clarifying tweet:
> 
> @OmizoRM Our open source volunteer community appreciates the feedback. To be clear, do you mean the Move function in Resources?
> 
> This will likely set off some back and forth. The tone I would go for is thanking for input and giving examples of areas we are trying to improve user interface, or perhaps point out that we have been improving in Resources over time, with drag and drop as the prime example. Sound good?
> 
> Worth noting that this came in through ApereoOrg and not SakaiProject twitter account. 
> 
> Second question would be if it would be feasible to have a small team to monitor and respond to positive and negative tweets? The volume I would not expect to be high. At a minimum it would be good to have at least one backup to me, but also getting several folks brainstorming on best responses could be useful.
> 
> Thanks,
> Neal
> 
> 
> 
> 
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> 
> 
> 
> -- 
> Diego del Blanco Orobitg
> Spain & LATAM Regional Manager (ANI Sakai <http://www.anisakai.es/>)
> Apereo LATAM Representative (Apereo Foundation <http://www.apereo.org/>)
> 
> Ph: +1-480-521-8527
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