[sakai-pmc] [sakai-core-team] Negative feedback about Sakai

[Neal Caidin]

That would be great! Thanks for volunteering. I think the advantage of
keeping on Twitter is that folks who follow the conversation need to be
considered. So if we do an email response, I strongly feel we need to find
a way to connect that back with the tweet-thread. Perhaps a blog post
summarizing the discussion, etc.


On Tue, Jan 13, 2015 at 10:44 AM, Diego del Blanco Orobitg <
diego.delblanco.sakai at gmail.com> wrote:

> I think your answer is really good.  Start saying the we appreciate all
> the feedback becuase it helps to improve the system and ask for suggestions
> or ideas about how the system should work in a better way.   That's the
> right way to answer this kind of questions. As twitter is short maybe
> suggest him to write to some email explaining all, becuase give a detailed
> explanation in twitter is not easy.
>
> I can help with these messages too if you want.
>
> Diego
>
> 2015-01-13 7:45 GMT-07:00 Neal Caidin <neal.caidin at apereo.org>:
>
>> Hi PMC,
>>
>> On the Apereo Twitter account we received the following tweet:
>>
>> "Sakai is an interaction design nightmare. What were you thinking with
>> that impossible "Move" function? #courseprephell"
>>
>> From what I have read/heard, it is a good idea to respond to negative
>> tweets in a positive, authentic and open way.  I expect if we are
>> successful in expanding our social media presence we are likely to see more
>> of these kinds of tweets and comments. First question, what is the best
>> response for the tweet? I assume he means the Move function on Resources
>> (because I cannot think of any other area with a Move). Does that sound
>> right?  If so, I'm surprised he considers Move a nightmare, because to me
>> it seems pretty reasonable (though, I'm sure that there are better ways).
>>
>> My inclination would be a clarifying tweet:
>>
>> @OmizoRM Our open source volunteer community appreciates the feedback. To
>> be clear, do you mean the Move function in Resources?
>>
>> This will likely set off some back and forth. The tone I would go for is
>> thanking for input and giving examples of areas we are trying to improve
>> user interface, or perhaps point out that we have been improving in
>> Resources over time, with drag and drop as the prime example. Sound good?
>>
>> Worth noting that this came in through ApereoOrg and not SakaiProject
>> twitter account.
>>
>> Second question would be if it would be feasible to have a small team to
>> monitor and respond to positive and negative tweets? The volume I would not
>> expect to be high. At a minimum it would be good to have at least one
>> backup to me, but also getting several folks brainstorming on best
>> responses could be useful.
>>
>> Thanks,
>> Neal
>>
>>
>>
>>
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>>
>>
>
>
> --
> *Diego del Blanco Orobitg*
> Spain & LATAM Regional Manager (*ANI Sakai <http://www.anisakai.es/>*)
> Apereo LATAM Representative (*Apereo Foundation <http://www.apereo.org/>*)
>
> Ph: +1-480-521-8527
> Em: ddelblanco at anisakai.com
> Sk: ddelblanco.ani
>
>
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