[Building Sakai] Android Devices Won't Download Sakai Resources

[Matthew Jones]

Yea this is true, some PC browsers also download in the background and it's
not always obvious to users where it went, (unless it opens automatically).
With files downloaded off of Android in Sakai they don't all open
automatically on all devices. This could certainly be an issue for Android
users.

Also for Android there isn't a default file browser on most devices even
though most of the file system is open (at least as far as read access). So
after you download finding it again can be difficult. Like if you use
Gallery it will find all pictures on your device and display them.
Generally the mobile experience is different from a desktop as almost
everything is downloaded from the official store. Prior to testing this I
hadn't downloaded anything from the web since I'd got this device a few
months ago. :) You actually have to install a file browser off the Play
store (many free ones) and go to the Download folder to see downloaded
items.

It looks like newer versions of Android are a little better about that
header problem in that SAK than older versions, but still I can see the
confusion.


On Fri, Sep 13, 2013 at 3:23 PM, Keli Sato Amann <kamann at stanford.edu>wrote:

> Hi
> I was wondering if this was a problem in 2.9, which we upgraded to, so
> borrowed a developer's Android--it seemed to work fine for gif and pdf, but
> I didn't know where to find the thing I downloaded, the developer had to
> show me. Apparently there is a down arrow that appears at the top of your
> screen and you are supposed to know to swipe down on it to open your
> downloads, then pick an application to view it with.
>
> So maybe if these are new Android users, maybe they just don't know where
> to find it? iPhone just launches a new browser tab and opens it so you can
> see it, then you can decide if you want to download it and it tells you how
> to find it--Android doesn't coach you at all.
>
> It was filed for 2.7 (SAK-21968) but there is no action on that so either
> it was deemed user error, or it was fixed naturally.
>
> Keli Amann
> User Experience Specialist
> Academic Computing Services, Stanford University
>
> ----- Original Message -----
> From: "Kevin Pittman" <kevin.pittman at oit.gatech.edu>
> To: sakai-dev at collab.sakaiproject.org
> Sent: Friday, September 13, 2013 11:26:41 AM
> Subject: [Building Sakai] Android Devices Won't Download Sakai Resources
>
> Hi,
>
> We've had several users report that Android mobile devices won't download
> any files from Resources in our Sakai 2.8.x instance. The problem only
> seems to affect Android - all desktop browsers are fine, as well as Apple
> devices. FWIW, we're running the content hosting patch to direct file
> downloads to a different host.
>
> Has anyone run into this already? Is it a known bug in Android or Sakai?
>
> The best description I have of the problem (I don't have any kind of
> Android device myself) is that you click to open a file, and it just
> sits there downloading forever until you cancel the operation.
>
> Thanks,
> Kevin
> Georgia Tech T-Square Application Support
>
> --
> Kevin Pittman kevin.pittman at oit.gatech.edu
> -----------------------------------------------------------------------
> Senior Systems Support Engineer Office of Information Technology
> Academic and Research Technologies Georgia Institute of Technology
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