[Building Sakai] Turnitin issue with new users

[Steven Githens]

Hi Bryan,

Sorry, I'm behind on email.

I've fixed a few issues dealing with this in trunk, and am hoping to cut 
a tag of it soon since we've been testing it for a few weeks.

I'm assuming you on a setup with a single instructor controlling all the 
assignments (with the sakai.properties for default instructor xyzed 
settings) and with Assignments 1 at the moment?

Cheers,
Steve

On 04/08/2011 05:51 PM, Bryan Bakotich wrote:
> Hi all,
>
> We have seen quite a few errors while submitting papers to Turnitin 
> recently. The error listed in the database is this:
>
> /Submission Error: There was an error building up the user session 
> data to submit the paper.  Please verify the user information being 
> used.(250)/
>
> The first time we ever saw this error was at the beginning of this 
> March. Since then we've seen it 60+ times. I can reproduce this error 
> by submitting an attachment to a Turnitin assignment as a student that 
> has never used Turnitin before. If I set the status of the records 
> back to 1 and try to submit them a second time it works fine. So the 
> issue seems to have to do with the user being created with the web 
> service call to Turnitin.
>
> I have contacted our Turnitin rep and worked back and forth with an 
> engineer for a while and was unable to modify the webservice calls to 
> make this error go away. They told me to use a session-id in the api 
> calls and that should fix the issue. After that didn't work I sent 
> them all the information from the calls that were being made and this 
> is what they told me:
>
> /It  appears that the join class call is happening before the database 
> has had a chance to propagate the information from the master to the 
> slave databases from the create user call, even while using the 
> session id.  I'll let you know if we discover anything.  Sorry I don't 
> have anything more concrete for you right now./
>
> The only other suggestion they gave me was putting a delay in between 
> the join class call and the submit paper call. Has anyone else run 
> into this issue recently and is there a solution to it other than a 
> delay or should I just put in a 3-5 second delay like they suggested? 
> Thanks for any help.
>
> -Bryan
>
> -- 
> Bryan Bakotich
> Open Source Implementation Specialist
> Digital Media Center, Information & Technology Services
> Pacific Lutheran University
> Tacoma, WA 98447-0013
> Phone: 253-536-5021 <tel:253-536-5021>
>
>
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