[Building Sakai] Turnitin issue with new users

[Bryan Bakotich]

Forgot to reply-all this one earlier. Here's the JIRA:
https://jira.sakaiproject.org/browse/SAK-20448

There should be a patch attached to it.

-Bryan

On Fri, Apr 22, 2011 at 10:58 AM, Charles Hedrick <hedrick at rutgers.edu>wrote:

> Could you send here or attach to a Jira your java file? I'd rather not try
> to go from this (very useful) description and do a separate implementation.
>
> On Apr 11, 2011, at 7:10 PM, Bryan Bakotich wrote:
>
> I did some more work with Turnitin today and got things working for us. It
> turns out I wasn't using session properly in one of the calls. Here's what
> we have that's working now:
>
>    - Before the main for loop in the processQueue method we get a
>    session-id (We do this as the default instructor account)
>    - We append '&session-id=*sessionid*' onto the API calls in
>    enrollInClass and the actual call to submit the paper. You don't need to put
>    the sessionid in the md5 string when generating the md5
>    - At the end of the for loop we end the session
>
> I haven't put this in production yet, but it seems to be working fine on
> our dev server with every test that I've thrown at it so far.
>
> -Bryan
>
> On Mon, Apr 11, 2011 at 7:24 AM, Earle Nietzel <earle.nietzel at gmail.com>wrote:
>
>> Hi Bryan,
>>
>> We've run into the same issue and have been chatting with Turnitin but
>> they have not shared as much data with us as they have with you.
>>
>> I appreciate your sharing and detailed explanation.
>>
>> IMHO at this point it seems to be a turnitin issue with their back end
>> systems.
>>
>> I would be in favor of an approach where we would check for this condition
>> and simply retry the same transaction at a later date. I think the way it
>> works now is that it is marked as an error and never gets retried.
>>
>> Earle
>>
>>
>> On Fri, Apr 8, 2011 at 5:51 PM, Bryan Bakotich <bakotibj at plu.edu> wrote:
>>
>>> Hi all,
>>>
>>> We have seen quite a few errors while submitting papers to Turnitin
>>> recently. The error listed in the database is this:
>>>
>>> *Submission Error: There was an error building up the user session data
>>> to submit the paper.  Please verify the user information being used.(250)
>>> *
>>>
>>> The first time we ever saw this error was at the beginning of this March.
>>> Since then we've seen it 60+ times. I can reproduce this error by submitting
>>> an attachment to a Turnitin assignment as a student that has never used
>>> Turnitin before. If I set the status of the records back to 1 and try to
>>> submit them a second time it works fine. So the issue seems to have to do
>>> with the user being created with the web service call to Turnitin.
>>>
>>> I have contacted our Turnitin rep and worked back and forth with an
>>> engineer for a while and was unable to modify the webservice calls to make
>>> this error go away. They told me to use a session-id in the api calls and
>>> that should fix the issue. After that didn't work I sent them all the
>>> information from the calls that were being made and this is what they told
>>> me:
>>>
>>> *It  appears that the join class call is happening before the database
>>> has had a chance to propagate the information from the master to the slave
>>> databases from the create user call, even while using the session id.  I'll
>>> let you know if we discover anything.  Sorry I don't have anything more
>>> concrete for you right now.*
>>>
>>> The only other suggestion they gave me was putting a delay in between the
>>> join class call and the submit paper call. Has anyone else run into this
>>> issue recently and is there a solution to it other than a delay or should I
>>> just put in a 3-5 second delay like they suggested? Thanks for any help.
>>>
>>> -Bryan
>>>
>>> --
>>> Bryan Bakotich
>>> Open Source Implementation Specialist
>>> Digital Media Center, Information & Technology Services
>>> Pacific Lutheran University
>>> Tacoma, WA 98447-0013
>>> Phone: 253-536-5021
>>>
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>>
>>
>
>
> --
> Bryan Bakotich
> Open Source Implementation Specialist
> Digital Media Center, Information & Technology Services
> Pacific Lutheran University
> Tacoma, WA 98447-0013
> Phone: 253-536-5021
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> sakai-dev mailing list
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>
>


-- 
Bryan Bakotich
Open Source Implementation Specialist
Digital Media Center, Information & Technology Services
Pacific Lutheran University
Tacoma, WA 98447-0013
Phone: 253-536-5021
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