[Deploying Sakai] Use of social media to interact with users

Chris Kretler ckretler at umich.edu
Fri Jun 14 13:34:42 PDT 2013

Hello all,

We are kicking off a pilot program where student interns will be
interacting with our users on social media to understand user sentiment,
and to direct users to our support desk where additional tech support is

Have other institutions used social media to interact with your user?  Are
you planning to do so?


Chris Kretler
Business Analyst
University of Michigan
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