[gradebook2-dev] FW: Gradebook Issue

Sat Oct 9 00:26:09 PDT 2010

In your specific case, we could generally "reset" the cache settings in
Export.java. We just need to understand if there are any side effects for
other browsers that handle this correctly.

-- Thomas

On Fri, Oct 8, 2010 at 11:16 PM, Kusnetz, Jeremy <JKusnetz at apus.edu> wrote:

>   I know why.
>
>
>
> We use SakaiPortalLogin.jws for SSO logins, and stupidly all our sessions
> are logged saying that SakaiPortalLogin.jws is the user agent, not the
> actual browser (it’s the agent used to create the original session)
>
>
>
> I had opened a bug on this asking to see if the user agent is
> SakaiPortalLogin.jws, to update it when a person actual get’s in with their
> real browser, but they said they won’t fix.  Up until now it’s just been an
> annoyance to lose that information for logging purposes, but now it’s
> actually causing problems.
>
>
>
> But then again, now that I’m thinking about it, when testing in development
> I’m not doing SSO to log in, I’m logging in straight, so the user agent
> should be set correctly.
>
>
>
> Hmmm….  Like I’ve said earlier, we were already having problems with IE8
> also.  I’m thinking just looking at the user agent isn’t the right answer.
>
>
>
> Jeremy Kusnetz | Sr. Systems Engineer
>
> *American Public University System*
>
> American Military University | American Public University
>
> 661 S. George St, Charles Town, WV 25414
>
> O: 304-885-5333 | M: 703-967-5212 | jkusnetz at apus.edu<http://mwright@apus.edu>
>
>
>
> *From:* Thomas Amsler [mailto:tpamsler at ucdavis.edu]
> *Sent:* Friday, October 08, 2010 7:06 PM
>
> *To:* Kusnetz, Jeremy
> *Cc:* ucd-sakai-dev at smartsite.ucdavis.edu;
> gradebook2-dev at collab.sakaiproject.org
> *Subject:* Re: FW: Gradebook Issue
>
>
>
> Jeremy,
>
>
>
> We just added a patch to:
>
>
>
> http://jira.sakaiproject.org/browse/GRBK-665
>
>
>
>
>
> ... it changes the minimum version from 8 to 7 for removing the cache
> directives. Could you please test this in our DEV environment? Also, could
> you please send us the request information in a case where you see this
> error occurring for  IE 8. We tried several systems that have IE 8 and we
> cannot reproduce this problem. Meaning our code in:
>
>
>
>
> https://source.sakaiproject.org/contrib//gradebook2/trunk/server/src/java/org/sakaiproject/gradebook/gwt/sakai/rest/resource/Export.java<https://source.sakaiproject.org/contrib/gradebook2/trunk/server/src/java/org/sakaiproject/gradebook/gwt/sakai/rest/resource/Export.java>
>
>
>
> removes the cache directives. Any help/information that you can provide is
> greatly appreciated.
>
>
>
> Best,
>
> -- Thomas
>
>
>
> On Fri, Oct 8, 2010 at 12:39 PM, Kusnetz, Jeremy <JKusnetz at apus.edu>
> wrote:
>
> Yup, sure enough I commented out the two no-cache headers from
> server/src/java/org/sakaiproject/gradebook/gwt/server/RestServlet.java and
> it’s working in our development environment.
>
>
>
>
>
> Jeremy Kusnetz | Sr. Systems Engineer
>
> * *
>
> *American Public University System*
> American Military University  |  American Public University
> 661 S George Street, Charles Town, WV 25414
> T 304-885-5333 | M 703-967-5212 |  jkusnetz at apus.edu| www.apus.edu
>
>
>
> *From:* Thomas Amsler [mailto:tpamsler at ucdavis.edu]
> *Sent:* Friday, October 08, 2010 3:18 PM
>
>
> *To:* Kusnetz, Jeremy
> *Cc:* ucd-sakai-dev at smartsite.ucdavis.edu;
> gradebook2-dev at collab.sakaiproject.org
> *Subject:* Re: FW: Gradebook Issue
>
>
>
>
>
> On Fri, Oct 8, 2010 at 11:44 AM, Kusnetz, Jeremy <JKusnetz at apus.edu>
> wrote:
>
> Will do.
>
>
>
> It looks like it’s an https issue.
>
>
>
> We are fronting tomcat with Apache in our development environment, apache
> is doing the SSL termination.  In our production environment our load
> balancer is doing the SSL termination (but still going through Apache too
> (don’t ask))
>
>
>
> This is true. Jon commented in GRBK-665: "for ie8 over https, we had to
> remove the Pragma and No-Cache headers from the response "
>
>
>
> We are running in the same environment where we front tomcat with apache.
>
>
>
>
>
> Anyway, in development, the export works fine when I talk directly to
> tomcat, or through non SSL apache.  But as soon as I hit the site with SSL
> we get the error.
>
>
>
> Jeremy Kusnetz | Sr. Systems Engineer
>
> * *
>
> *American Public University System*
> American Military University  |  American Public University
> 661 S George Street, Charles Town, WV 25414
> T 304-885-5333 | M 703-967-5212 |  jkusnetz at apus.edu| www.apus.edu
>
>
>
> *From:* Thomas Amsler [mailto:tpamsler at ucdavis.edu]
> *Sent:* Friday, October 08, 2010 2:15 PM
>
>
> *To:* Kusnetz, Jeremy
> *Cc:* ucd-sakai-dev at smartsite.ucdavis.edu;
> gradebook2-dev at collab.sakaiproject.org
> *Subject:* Re: FW: Gradebook Issue
>
>
>
> Jeremy,
>
>
>
> Would you mind documenting all of your finding in reopened:
>
>
>
> http://jira.sakaiproject.org/browse/GRBK-665
>
>
>
> Thank you.
>
> -- Thomas
>
> On Fri, Oct 8, 2010 at 10:18 AM, Kusnetz, Jeremy <JKusnetz at apus.edu>
> wrote:
>
> It looks like IE8 is also having the same problem.
>
>
>
> Jeremy Kusnetz | Sr. Systems Engineer
>
> * *
>
> *American Public University System*
> American Military University  |  American Public University
> 661 S George Street, Charles Town, WV 25414
> T 304-885-5333 | M 703-967-5212 |  jkusnetz at apus.edu| www.apus.edu
>
>
>
> *From:* Kusnetz, Jeremy
> *Sent:* Thursday, October 07, 2010 1:41 PM
> *To:* 'Thomas Amsler'
>
>
> *Cc:* ucd-sakai-dev at smartsite.ucdavis.edu;
> gradebook2-dev at collab.sakaiproject.org
>
> *Subject:* RE: FW: Gradebook Issue
>
>
>
> This is feedback I’m getting from faculty on this issue, I’ll test out the
> works okay for an instructor but not logged in as themselves and get back to
> you.
>
>
>
> A few responded on the IE version, they are using IE7.
>
>
>
> Jeremy Kusnetz | Sr. Systems Engineer
>
> * *
>
> *American Public University System*
> American Military University  |  American Public University
> 661 S George Street, Charles Town, WV 25414
> T 304-885-5333 | M 703-967-5212 |  jkusnetz at apus.edu| www.apus.edu
>
>
>
> *From:* Thomas Amsler [mailto:tpamsler at ucdavis.edu]
> *Sent:* Thursday, October 07, 2010 1:35 PM
> *To:* Kusnetz, Jeremy
> *Cc:* ucd-sakai-dev at smartsite.ucdavis.edu;
> gradebook2-dev at collab.sakaiproject.org
> *Subject:* Re: FW: Gradebook Issue
>
>
>
> Jeremy,
>
>
>
> I think this is related to http://jira.sakaiproject.org/browse/GRBK-665.
> What version of IE are you using. From your problem description, it seems
> that there may be a new wrinkle to this issue. You said that if you use the
> same version of IE, it works for an instructor but not if you are logged in
> as yourself, is that correct?
>
>
>
> We may have to reopen GRBK-665 or just create a new JIRA.
>
>
>
> Best,
>
> -- Thomas
>
> On Thu, Oct 7, 2010 at 10:24 AM, Kusnetz, Jeremy <JKusnetz at apus.edu>
> wrote:
>
> Another small issue.  Should I open a Jira on this?
>
>
>
> Jeremy Kusnetz | Sr. Systems Engineer
>
> * *
>
> *American Public University System*
> American Military University  |  American Public University
> 661 S George Street, Charles Town, WV 25414
> T 304-885-5333 | M 703-967-5212 |  jkusnetz at apus.edu| www.apus.edu
>
>
>
> *From:* Marshall, Ryan
> *Sent:* Thursday, October 07, 2010 1:07 PM
> *To:* Dom, Jason; Kusnetz, Jeremy; Collins, Chad; Manuputy, Jack;
> Davis-Reinhold, Timothy
> *Subject:* Gradebook Issue
>
>
>
> Hey Guys,
>
>
>
> Just a heads up on an issue that I ran into with Sakai this morning and it
> seems to be restricted to IE.  If you add yourself as a participant to a
> course then enter it as yourself and try to export to CSV from gradebook, it
> gives you the error shown in my screenshot.  This doesn’t happen if you
> login as the instructor and this doesn’t happen at all in Firefox.  Not sure
> what can be done about it but just thought I’d point it out.
>
>
>
> Best Regards,
>
>
>
> Ryan Marshall | e-Classroom Support Specialist
>
> *American Public University System*
> American Military University  |  American Public University
> 111 W. Congress Street, Charles Town, WV 25414
> 1.877.468.6268 x3640| classroomsupport at apus.edu | www.apus.edu
>
>
>
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> [see attachment: "IE_8_Gradebook.png", size: 557372 bytes]
>
>
> Attachments:
>
> IE_8_Gradebook.png<https://smartsite.ucdavis.edu/access/content/attachment/3f65bb14-6c93-4ee0-0064-af78c775d60a/_anon_/f81ef655-3743-4ec3-ac1a-ae7664515471/IE_8_Gradebook.png>
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