[Using Sakai] Password reset emails are not getting through to .mil domains

[Neal Caidin]

Hi Ian,

This sounds like it would be a better question for the sakai-dev list, as
it is more technical in nature.  The sakai-user list is more for end user
type questions.

Best,
Neal Caidin
Sakai Community Coordinator


On Fri, Oct 10, 2014 at 2:16 PM, Ian Hagan <ihagan at anisakai.com> wrote:

> Hello,
>
> We have an issue where the 'from' address for password reset emails is '
> helpdesk at dliflc.edu', the us.af.mil mail server is checking with that
> domain to see if the original sender/mailserver is valid. The email is
> originating from the DLI Sakai server at IP the address but the dliflc.edu
> domain has not been told to accept email from that IP and so rejects
> it.This is preventing password reset emails from getting to users with this
> .mil suffix.
>
> They are hoping to simply change the password reset notification and new
> user account notification emails such that they have the same sender, etc.
> settings as the notification of enrollment in a course notification emails
>
> Can you tell what issues, if any, would come from simply changing the
> password reset notification and new user account notification emails such
> that they have the same sender, etc. settings as the notification of
> enrollment in a course notification emails, which are currently working for
> these users?
> --
> Ian Hagan
> Solution Specialist
> Asahi Net International, Inc (*ANI*)
> 602.490.0485 ext. 485
>
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