[Building Sakai] Knowledge Base tool replacement for Online Help?

[Alex Balleste]

Taking advantage of that we are preparing the 2.7 to 2.9 upgrade 
process, we want to introduce a new helping system with more enjoyable 
user experience.

For now, we are evaluating the option of creating a new contextual tool 
that would appear when you click the current help icons. It would show a 
main panel with different sections and subsections like: "Start here -> 
welcome to Sakai | take a tour | ...", " More visited -> How to add a 
new assignment| How to grade a student.. ", "Recommended: ...", "News 
features: ...", "Documentation", "Search" ...),  Each section element 
would be an small tutorial/tool tips  ( paged wizard with text and 
microvideos), references to the original documentation, or references to 
forums topics of a Sakai help site.In each page of documentation and at 
the end of the tutorials, users would have the chance to evaluate if 
that information is useful. Also, at the end of the pages and tutorials 
it would provide access to related content, and a way to send a suggestion.

We want that this system will be able to provide 'live' help, with 
sections like : "Other users saw:"  , top visited, top useful, ..., 
based on the place, the role, and level of experience in the platform.

At the moment we are just playing with concepts. Thinking in which ways 
we can do a good help system for our users.  We believe that this tools 
must help us to promote all the new features that new versions provide. 
We use Sakai for a long time, since 1.0 and a lot of users unknowns a 
lot of tools and features for a our bad (non-existent) promotion 
strategy.   As soon we have something I will present the our ideas.

Alex.


Al 07/03/13 17:36, En/na Neal Caidin ha escrit:
> Hi All,
>
> Edia has created a nice summary of their Knowledge Base tool at 
> https://confluence.sakaiproject.org/display/HELP/Future+plans+for+The+Knowledge+Base+Tool
>
> This tool has potential for replacing the existing Sakai context 
> sensitive Help system. The current online help system is not currently 
> on a sustainable path and we need to figure out how to either update 
> it or find a replacement.
>
> Take a look and see what you think.
>
> Thanks,
>
> Neal Caidin
>
> Sakai CLE Community Coordinator
> nealcaidin at sakaifoundation.org <mailto:nealcaidin at sakaifoundation.org>
> Skype: nealkdin
> AIM: ncaidin at aol.com <mailto:ncaidin at aol.com>
>
>
>
>
>
>
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-- 
Alexandre Ballesté Crevillén  alexandre.balleste at udl.cat
=====================
University of Lleida
Information and Communication Systems Service
Analyst / Programmer
Twitter: @sinmsinm

Tlf: +34 973 702148
Fax: +34 973 702130
=====================

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