[Deploying Sakai] Fwd: 2009 Help Events & 3-year analysis

Sean DeMonner demonner at umich.edu
Wed Feb 3 17:22:36 PST 2010


FYI -- a breakdown of Help system usage at U-M (search terms, tool info accessed, etc.).

SMD.



Begin forwarded message:

> From: Steve Lonn <slonn at umich.edu>
> Date: February 3, 2010 3:27:43 PM EST
> To: ctools-admin ctools-admin <ctools-admin at umich.edu>
> Cc: Margaret Wagner <mwagner at umich.edu>
> Subject: 2009 Help Events & 3-year analysis
> 
> Hi all,
> 
> There were 108,136 hits on the Help tool in 2009. This number is very similar to 2008 (108,646) and 2007 (106,574). 
> There were also nearly 16,000 search queries within the Help tool for a variety of different terms. Attached you can see month-to-month information for 2009 and three-year comparison graphs for 2007-2009.
> 
> --Steve
> ---------------------------------------------------------------------------------------------------------------------
> Steven Lonn, Ph.D.  -  Postdoctoral Research Fellow
> Usability, Support, and Evaluation (USE) Lab, Part of the CTools / Sakai Team
> Digital Media Commons @ The Duderstadt Center, University of Michigan
> Ph: (248) 905-1566	AIM: simchasl	Web: http://www-personal.umich.edu/~slonn/
> ---------------------------------------------------------------------------------------------------------------------
> 
> 
> 




==========================================================
Sean DeMonner, IT Senior Project Manager, CTools Implementation Group
Digital Media Commons @ The Duderstadt Center, U-M      (734) 615-9765




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