[cle-release-team] Fwd: [Sakai Jira] (SAK-17892) Resubmission works confusing

[Aaron Zeckoski]

I would say it is more a rule of thumb or best practice to not reopen a
jira once it is verified (one that should be followed in most cases) but if
a resolved jira was not really resolved and needs a different or improved
solution then reopening is the correct practice.
-AZ


On Tue, Feb 19, 2013 at 7:35 AM, Neal Caidin <nealcaidin at sakaifoundation.org
> wrote:

> Hi All,
>
> Once a Jira is closed  it is better to not re-open the ticket, but to
> create a new Jira, correct?
>
> There can be exceptions. For example if the fix really did not work and
> the source code was backed out, but as a rule not a good idea?
>
> https://jira.sakaiproject.org/browse/SAK-17892
>
> Cheers,
> Neal
>
>
> Begin forwarded message:
>
> *From: *"Angel Nueda Lozano (JIRA)" <bugs-admin at sakaiproject.org>
> *Subject: **[Sakai Jira] (SAK-17892) Resubmission works confusing*
> *Date: *February 19, 2013 6:09:53 AM EST
> *To: *nealcaidin at sakaifoundation.org
>
>   Angel Nueda Lozano<https://jira.sakaiproject.org/secure/ViewProfile.jspa?name=anueda>
>  reopened [image: Bug] SAK-17892<https://jira.sakaiproject.org/browse/SAK-17892>
> *Resubmission works confusing*<https://jira.sakaiproject.org/browse/SAK-17892>
>  To solve the ticket SAK-21869<https://jira.sakaiproject.org/browse/SAK-21869>
>  causes a regression in this ticket.
> *Change By:* Angel Nueda Lozano<https://jira.sakaiproject.org/secure/ViewProfile.jspa?name=anueda>
>  (19-Feb-2013 03:09) *Status:* Closed Open This message is automatically
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>
>
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> --
> Aaron Zeckoski - Software Architect -
> <http://collab.sakaiproject.org/mailman/listinfo/cle-release-team>
> http://tinyurl.com/azprofile
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